JOB DESCRIPTION

1. Business strategy planning and management
– Survey and research the Company’s market and business lines
– Learn, research, analyze and evaluate the Company’s business system
– Based on survey data, create strategies and business development plans (short-term, medium-term, long-term) according to the Company’s business development orientation.
– Build action list & Business strategy implementation roadmap
– tracking & Evaluate performance results periodically (month/quarter/year)
– Build and improve operating processes to optimize labor productivity

2. Market research and development
– Research and forecast industry market development trends
– Survey and research competitors and customers to have appropriate strategies for each stage and time
– Expand distribution channels, ensure the number of new stores opened according to the approved plan, find premises that meet the schedule and set criteria

3. Operate the business machinery
– Directing the operation of the business apparatus including: building an organizational chart, staffing, recruiting, training/coaching, evaluating personnel quality, and firing
– Build a team of enthusiastic, professional, passionate, knowledgeable, and skilled to best serve customers
– Build a set of KPIs for the retail system
– Allocating business targets to each Department/Region/Business System and monitoring implementation
– Coordinate with the Marketing Department to implement marketing programs to boost revenue and sales
– Develop plans, programs, and sales channels to achieve monthly/quarterly/yearly targets

4. Improve customer service quality and customer experience management
– Coordinate with the Service Quality and Customer Care Department to manage customer experience
– Build and improve quality service documentation
– Training and coaching the system to be fully aware of the importance of service quality in business
– Supervise the implementation of quality service
– Achieve revenue targets by year/quarter/month/week
– Report periodically as prescribed and at the request of the CEO

JOB REQUIREMENTS:

– University degree in Business Administration, Economics, Marketing, Communications is preferred
– Have 5 years of experience in the field of business, retail, service and have 3 years of experience in a similar position
– Prioritize knowledge related to CRM and CDP
– TOEIC 650 English is preferred

• Knowledge:
  – Understand the business characteristics of the retail and service industry
  – Grasp and forecast industry trends
  – Business administration knowledge
• Skills:
  – Leadership skills
  – Planning and planning skills
  – Skills in organizing, implementing, assigning, and controlling according to goals
  – Skills in guiding, training, and mentoring employees
  – Skills in building and promoting a culture of cooperation
  – Negotiation skills
  – Relationship management skills
• Personality:
  – Outward
  – Proactive, brave, confident, strong, decisive, open, cheerful, active and sensitive
  – Integrity, responsibility, love and sharing
  – Results-oriented