RESPONSIBILITIES

1. Operational Process Improvement:

• Research and analysis existing operating processes to identify gaps for process improvement.
• Review/exchange data points, findings, analysis and provide improvement suggestions/timely feedback to relevant stakeholders.
• Coordinate with other functional units to build detailed process design and deploy technology systems per agreed design.
• Monitor, measure and evaluate the implementation of technology and process improvement activities based on agreed schedule and quality standards.
• Periodically review and improve the operating procedures for the Division.

2. Risk Management and Compliance:

• Support the management of operational risks and comply with requirements.
• Ensure new and improved process designs and technology application comply with required standards to address operational gaps and inefficiencies.

REQUIREMENTS

• A Bachelor’s degree or higher in Banking and Finance, Economics, Business Administration, Operations Management.
• Professional certification in Lean Six Sigma, Kaizen, Agile /Waterfall Project Management is preferred.
• At least 7 years of experience in process design and project management.
• Experienced in programs/projects to improve customer experience and operational efficiencies.
• Knowledgeable in credit banking, card services, payment and trade finance.
• Knowledgeable in quality management models and process improvement methodologies.
• Business English standard of proficiency as required for the role.