RESPONSIBILITIES

1. Human resource management:

• Manage resources (develop staffing plans, propose needs, proactively search, participate in interview boards, recruit, appoint and rotate, coordinate human resources, develop successor teams, build development roadmaps for employees, build mechanisms to record and evaluate the work performance of employees, etc.), ensure to maintain adequate and quality resources for the unit.
• Communicate and orient the unit’s staff to comply with the system’s development policies and orientations.
• Training/Coaching/Supervising staff at the unit to comply with the bank’s regulations and procedures, orienting career development for employees, training and developing source staff for the branch.
• Be responsible for the capacity and professional qualifications of staff in the unit.
• Build a professional working environment, create a corporate culture for the unit.
• Implement work performance evaluation and recognize and reward Employees in an accurate, fair and transparent manner. Communicate to employees the Bank’s overall remuneration policies, flexibly apply these policies to retain employees and attract talent. Periodically evaluate the performance of employees at the unit according to regulations.

2. Business administration:

• Receive targets and register challenging targets in the unit’s business activities.
• Deploy business activities at the unit according to the operational orientation of the RBG Block and the Company from time to time.
• Assign targets, coordinate, support, mentor, monitor and evaluate the implementation of targets by employees at the branch.
• Monitor and manage the level of work completion compared to the budget and targets.
• Develop budget according to annual operating plan, manage branch operating budget according to approved limits.
• Deploy/maintain and control/regularly/periodically evaluate business/service activities at the unit.
• Ensure continuity/consistency when implementing bank services.
• Daily activities: Ensure quality and efficiency of sales activities at the unit; Directly participate and guide the consulting team at the unit on methods; Approve and sign credit grants within authority; Approve financial expenditures within authority; Implement product promotion programs and training activities; Coordinate with other sales units to ensure effective sales activities and quality of customer service; Perform other related tasks as required by the Regional Director from time to time.
• Responsible for other assigned tasks within the scope of his/her functions and powers.
• Participate in contributing ideas to the functional units and departments at the headquarters to develop and perfect the Company’s processes, policies and products when required.
• Responsible for the continuity of the unit’s business operations.

3. Customer experience management:

• Responsible for the quality of service (CLDV) at the branch as demonstrated by the bank’s assessment results: 5S program, Secret customer program and Customer request response via Call Center,
• Assign and coordinate resources to ensure smooth operations at the branch and the best customer experience.
• Regularly conduct inspections, training, and communication on service quality for employees at the branch, ensuring work is performed in accordance with the service quality standards set.
• Receive and handle complaints, claims, and denunciations from customers in accordance with authority and guidance procedures.
• Plan regular direct contact and interviews with customers to receive opinions and build/strengthen the service quality of the unit.

4. Operational Risk Management and Compliance:

• Controlling the unit’s operational risks during operations
• Coordinate with relevant units to develop methods for measuring, assessing and minimizing potential risks in operations
• Proactively identify and control risks that cause losses to the unit and the bank.
• Responsible for organizing full communication on operational risk management and compliance according to each position at the unit
• Control and be responsible for the level of compliance of the branch with the bank’s internal rules, regulations and standard procedures
• Be responsible for errors/violations in the operations of individuals/subordinates that cause impacts on the Bank

5. Branch Operation Management:

• Implement the assignment of operational tasks at the unit according to regulations.
• Periodically evaluate/review the operational work at the branch to identify and control risks in the unit’s operational activities.

6. Organizational Culture Management:

• Building organizational culture at the parent branch and the remaining branches in the region according to the Company’s Core Values ​​and Behavioral Standards: setting an example and leading the right behaviors
• Communicating to employees of the parent branch and the remaining branches in the region about the Company’s Organizational Culture, encouraging and facilitating employees to participate in activities to build organizational culture.

7. Developing local sales channels:

• Analyze market potential; Analyze local competitors to find business opportunities/activities for the unit.
• Search for customers, develop customer sources for the unit.
• Create and maintain relationships with potential customers in the area.
• Understand the market, competitors and service needs in the management area.

8. Establish relationships with the locality:

• Relationship/interaction with departments/organizations/People’s Committees where the Unit’s headquarters is located. Represent the bank, build and maintain the bank’s image in the area.
• Organize collective activities/participate in industry associations to build relationships with the local community.
• Implement and manage community activities implemented by the Company in the area.
• Maintain close and close relationships with local levels, departments, branches and organizations.

REQUIREMENTS

• University degree with training major: economics, finance, banking, foreign trade… Priority is given to those with post-university degree in management.
• Minimum 12 years of experience in the banking sector in related fields, of which at least 6 years in the position of Director of SME/PFS/Customer Service/Priority (or equivalent) or higher.
• Understanding of laws related to corporate law.
• English proficiency: Toeic certificate or equivalent according to the Bank’s regulations from time to time.