RESPONSIBILITIES

1. Impact on the business, typical target and Measures:

• Manage and develop team of PV Relationship Managers to achieve acquisition targets across branch product.
• Achievement monthly deposits, CASA, Secured Overdrap targets.
• Strategize and implement acquisition program for RMs.
• Ensure target distribution and create lead for RMs.
• Conduct regular sales meeting and participate on sales strategy meeting with Head of Personal Service.

2. Customer/ Stakeholders:

• Enhance customer satisfaction and feedback through high standards of customer services.
• Managing the service and sales floor and monitoring the office performance.
• Ensure individual review is correctly offered to customer where appropriate.

3. Leadership/ Team work:

• Provision of coaching and guidance to RMs Team within the PV Team.
• Assist the Head of PFS in the execution of the Retail Strategy, in particularly through staff engagement initiatives and personal career development.

4. Operational Effectives & Control:

• Responsible for the internal PV Team accreditation and ensuring compliance to regulatory requirement on staff skills competency.
• Constantly looking for innovative ways to improve the service and sales performance of PV Team.
• Effectively balance the need to grow the business whilst maintaining the highest standards of operational integrity ensuring that others do the same.

REQUIREMENTS

• Bachelor’s degree or equivalent experience.
• Minimum of 8 years banking experience and minimum 5 years Sale Management, prefer Privilege Banking background.
• Have a detailed understanding of the sales performance & capabilities of the team.
• Effectively and continually manage under performance, creating action plans where appropriate with the support & in out of Head of PFS.
• Well management of risk, implement and observe the group Compliance policy & controls.
• Experience in Banking, Wealth, Customer Management, KYC and AML solutions.
• Excellent sales leadership skill including coaching and sales activity management on a team.