RESPONSIBILITIES

1. Business strategy planning and management:

• Survey and research the Company’s market and business lines.
• Learn, research, analyze and evaluate the Company’s business system.
• Based on survey data, create strategies and business development plans (short-term, medium-term, long-term) according to the Company’s business development orientation.
• Build an action list & roadmap for implementing business strategies.
• Monitor & evaluate performance results periodically (monthly/quarterly/yearly)
• Build and improve operating processes to optimize labor productivity.

2. Market research and development:

• Research and forecast industry market development trends.
• Survey and research competitors and customers to have appropriate strategies for each stage and time.
• Expand distribution channels, ensure the number of new stores opened according to the approved plan, find premises that meet the schedule and set criteria.

3. Operating the business apparatus:

• Directing the operation of the business apparatus including: building an organizational chart, staffing, recruiting, training/coaching, evaluating personnel quality, and firing.
• Build a team of enthusiastic, professional, passionate, knowledgeable, and skilled to best serve customers.
• Build a set of KPIs for the retail system.
• Allocate business targets to each Department/Region/Business System and monitor implementation.
• Collaborate with the Marketing Department to implement marketing programs to boost revenue and sales.
• Develop plans, programs, and sales channels to achieve monthly/quarterly/yearly targets.

4. Improve customer service quality and customer experience management:

• Coordinate with the Service Quality and Customer Care Department to manage customer experience.
• Build and improve quality service documentation.
• Training and coaching the system to be fully aware of the importance of service quality in business.
• Supervise the implementation of quality service.
• Achieve revenue targets by year/quarter/month/week.
• Report periodically as prescribed and at the request of the CEO.

REQUIREMENTS

1. Experience and Knowledge:

• University degree in Business Administration, Economics, Marketing, Communications is preferred
• Have 5 years of experience in the field of business, retail, service and have 3 years of experience in a similar position
• Prioritize knowledge related to CRM and CDP
• TOEIC 650 English is preferred
• Understand the business characteristics of the retail and service industry.
• Grasp and forecast industry trends.
• Business administration knowledge.

2. Skills:

• Leadership skills.
• Planning and planning skills.
• Skills in organizing, implementing, assigning, and controlling according to goals.
• Skills in guiding, training, and mentoring employees.
• Skills to build and promote a collaborative culture.
• Negotiation and bargaining skills.
• Relationship management skills.

3. Personality:

• Outward.
• Proactive, brave, confident, strong, decisive, open, cheerful, active, sensitive.
• Integrity, responsibility, love and sharing.
• Results-oriented.

BENEFITS

• Receive income including: Basic salary + Revenue salary + Allowances (lunch, parking,…)
• Receive benefits and incentives according to regulations (Long service bonus, Holiday bonus, Voucher for internal purchases,…)
• Salary increase will be considered periodically once a year based on KPI, ASK, and 360-degree evaluation.
• Participate in insurance immediately after the probationary period.
• Work in an environment that respects and develops people.
• Participate in training programs and develop professional capacity.
• Participate in engagement activities and develop corporate culture.