RESPONSIBILITIES

• In charge of teaching quality of all Teachers in his/her branch.
• Make sure they work accordingly to syllabus, programs, teaching methodology and within company guidelines.
• Plan to observe all classes in his/her branch, in order to evaluate class quality, teacher standards and teaching quality.
• Check up and support Teachers to adjust their lesson plans. Arrange Teacher’s schedule appropriately based on their strengths to make sure all classes are run effectively.
• Take part in teaching when necessary. – Instruct and train new Teachers about regulations, procedures, processes of the Company to help them work to their best potential.
• Work directly with the Teachers on how to arrange suitable classes and support them with other things when necessary.
• Execute necessary teaching quality management methods in accordance with Company’s regulations.
• Supervise, support and follow up with Admin tasks related to Academic Department.
• Other tasks related to service quality, customer care (for branches that has fewer than 1000 students).
• Make customer service plans. Supervise care work which is done by CCO office worker.
• Analyze and be responsible for re-enrollment rate or stop-student rate, make plan for students who have temporarily stopped by month/class/level.
• Follow up and store information in order to take care and support for students and clients via phone, email, facebook…
• Report and build up ideas to develop service quality at his/her branch or
  Interlink system.
• In charge of keeping Ipads.
• Other tasks related to Academic work handed over by Center Manager.

REQUIREMENTS

• University graduate, priority is bachelor’s degree belonging to Pedagory and English Pedagory.
• At least 02 year of experience, priority is given to candidate who had worked at Education organization/ English Center.
• Range of age is above 25
• Language proficiency: English and advanced level
• Computer skills: Ms. Word, Ms. Excel, Ms. Powerpoint
• Other related skills: Team management skill, good negotiation / persuasion/ communication skills, good organizing and supervising skill, planning and assigning work skill.
• Working skills: Able to work under high pressure, Positive thinking, have interest in tasks with high targets and challenges.
• Working style: Integrity, honesty, courage, enthusiasm, dynamic, creative, innovative, progressive, flexible, well-adapted, careful, quick.